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Privacy Policy

ADELAIDE SCHOOL OF MOTORING PTY. LTD.
ABN: 32 629 738 567
T/A Adelaide School of Driving (ASOD)
Effective Date: 1 August 2025

1. Introduction

 

At Adelaide School of Driving, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as relevant provisions of the SA Code of Conduct for Driving Instructors.

 

This policy outlines how we collect, use, disclose, store, and protect your personal information.

 

 

2. What Information We Collect

 

We may collect the following types of personal and sensitive information:

 

  • Full name, date of birth, and contact details (email, phone, address)

  • Learner’s Permit or Driver’s Licence number

  • Medical disclosures relevant to driving ability

  • Emergency contact details

  • Training progress, performance, and instructor feedback

  • Payment and billing information

  • CCTV or dashcam footage from training sessions (where applicable)

  • Website usage data (via cookies and analytics tools)

 

 

3. How We Collect Information

 

We collect information directly from you when you:

 

  • Enrol in driving lessons or tests via our website, email, phone, or in person

  • Submit enquiries through our contact forms

  • Provide feedback or reviews

  • Attend lessons or assessments

  • Apply for instructor training or employment with us

 

We may also collect information from third parties such as authorised referrers, the Department for Infrastructure and Transport (DIT), or publicly available sources where appropriate.

 

 

4. Purpose of Collection

 

We collect your information for the following purposes:

 

  • To schedule and deliver driving lessons, tests, and assessments

  • To maintain accurate student records and comply with audit requirements

  • To meet legal, safety, and insurance obligations

  • To communicate important updates and changes to services

  • To improve training quality and customer service

  • For marketing (only with your consent)

  • For instructor training and quality assurance

 

 

5. Disclosure of Information

 

We do not sell or rent your personal information.

 

We may disclose your information to:

 

  • Our authorised driving instructors and assessors

  • The Department for Infrastructure and Transport (DIT)

  • Subcontractors and service providers (e.g., booking platforms, IT support)

  • Insurers or legal representatives (in case of incidents or claims)

  • Law enforcement agencies or government authorities, where required by law

 

All third parties are bound by confidentiality and data protection obligations.

 

 

6. Data Security

 

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including:

 

  • Secure digital storage and encrypted communications

  • Access controls and staff confidentiality agreements

  • Regular software updates and monitoring

  • Physical safeguards where paper records are used

 

If your data is no longer required, we will securely delete or anonymise it.

 

 

7. Access and Correction

 

You may request access to your personal information at any time by contacting us. We will respond within a reasonable timeframe and may charge a small administrative fee.

 

If your information is incorrect or outdated, please notify us and we will promptly correct it.

 

 

8. Website & Cookies

 

Our website uses cookies and third-party tools (e.g. Google Analytics) to understand how visitors interact with our site. This helps us improve user experience but does not personally identify individuals.

 

You may disable cookies in your browser, though some features may not function as intended.

 

 

9. Children’s Privacy

 

We require consent from a parent or guardian before collecting personal information from students under 18 years of age.

 

 

10. Code of Conduct Compliance

 

All ASOD staff and instructors adhere to the SA Code of Conduct for Motor Driving Instructors, which includes:

 

  • Respecting client confidentiality

  • Acting with professionalism and integrity

  • Maintaining accurate training records

  • Avoiding conflicts of interest

  • Ensuring all personal data is handled ethically and legally

 

 

11. Complaints & Contact

 

If you have any questions or concerns about how we manage your privacy, or if you wish to lodge a complaint, please contact:

 

Privacy Officer

Adelaide School of Driving

📞 0430 174 141

📧 admin@adelaideschoolofdriving.com.au

 

We aim to respond within 10 business days. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

 

We reserve the right to update this policy as required. Any changes will be posted on our website.

Terms and Conditions

Terms & Conditions: 1/3/4-Week Express Course in CBT&A/VORT

 

1/3/4-Week Driving Course / Express Course (CBT&A/VORT) Requirements:

 

1. Availability: Enrollment in the 1/3/4-week Express Course for CBT&A/VORT is contingent upon the participant’s full availability within the specified time frame (1, 3, or 4 weeks) from 8:00 AM to 6:00 PM daily.

2. Mandatory Attendance: Participants must attend all scheduled classes as offered without rejection or rescheduling. The course may require extended training sessions, up to a maximum of 5 hours per day, based on individual progress and instructional needs.

3. Completion Timeline: The time frames provided (1, 3, or 4 weeks) represent an optimal estimate; completion of the course within these periods is dependent on the participant’s learning pace and ability to meet the performance criteria outlined in the Driving Companion Logbook or VORT manual.

 

Payment Methods:

 

Payment for services may be made via:

 

• Cash

• Credit Card (Visa, Mastercard, American Express)

• Bank Transfer

 

Cancellation Policy:

 

Cancellations made without a minimum of 72 hours’ notice will incur a full charge for the scheduled lesson.

 

Pricing Adjustments:

 

Adelaide School of Driving reserves the right to adjust pricing or apply surcharges as deemed necessary due to factors such as location, time, and other circumstances.

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Refund Policy

1. Refunds for Pre-Booked VORT Tests

Adelaide School of Driving does not offer refunds for pre-booked VORT tests arranged through the Department for Infrastructure and Transport (DIT) via an Authorized Examiner (AE) contractor. While we aim to provide the best support possible, DIT’s policy restricts us from offering refunds for cancellations or amendments. Additionally, DIT mandates that any cancellations or substitutions be arranged no less than two full business days in advance, which limits our ability to rebook the slot with another client.

 

In cases where a training package has been partially used, we may offer a partial refund on a case-by-case basis. However, if the client terminates the agreement midway, any partial refund will be calculated based on the full, non-discounted lesson rate. Further, the school will deduct any planning or quotation fees up to $499 AUD from the original payment, with the remaining balance refunded to the same bank account. Please also be aware that refunds may take up to 10-15 business days to process due to payment provider timelines.

 

2. Change of Mind and Online Payments

If you decide to cancel after making an online payment, a processing fee will be applied before calculating your refund. This fee will be the greater of either $149 AUD or 5% of the transaction value. While we would prefer to provide a full refund, these processing fees are non-refundable to us, as they are incurred through our payment processing partners. Our policy aligns with industry standards and reflects the non-recoverable fees associated with these transactions.

 

3. 1-Day VORT Course Conditions for Subsequent VORTs in Package

For clients enrolled in VORT packages that include a subsequent VORT attempt (as advertised), please note that this additional VORT test is offered only after a minimum period of 14 days for L permit holders, or 3 days for those with a Temporary Driving Permit (for overseas license conversions), depending on our schedule availability.

 

4. CBT&A/VORT Courses and Completion Timeframes

Please note that while purchasing a package or paying online secures your enrollment, it does not guarantee completion within a specific timeframe. Following the first lesson, we will assess driving abilities and discuss whether we can meet the requested timeframe. If we determine that the timeframe is unachievable, we will explore alternative options with you or provide a refund as per our refund policies. Adelaide School of Driving is committed to maintaining the Motor Registrar’s standards and adheres to the Rules Governing Authorised Examiners to ensure high-quality training and compliance.

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Disclaimer: Information and Liability

 

Adelaide School of Driving does not provide legal advice, and the information herein is presented solely as general guidance. The School disclaims any liability for loss or damage incurred by any person acting upon, referencing, or relying on this information, which is utilized entirely at the individual’s own risk. Individuals are advised to seek advice from their own legal representatives as needed.

 

The information and data contained in this document are subject to change without prior notice. For accurate and current information, we recommend contacting Service SA at 13 10 84 (Mon-Fri, 9 AM – 5 PM) or visiting https://www.sa.gov.au.

 

This document may reference links or information from external websites, including those operated by community, business, and government entities that are not affiliated with Adelaide School of Driving. Any recommendations provided are offered in good faith to enhance knowledge and improve outcomes in driving assessments or lessons.

 

Use of Information

 

Use of the information contained in this document is at the sole risk of the user. If relying on this information, users are responsible for independently verifying its accuracy, currency, and completeness.

 

While we have made every effort to include essential steps for Learners, holders of Overseas Licenses with a Temporary Driving Permit (3-month permit), and holders of Temporary Learner’s/Provisional Permits, there may be omissions. Users are encouraged to conduct additional research as necessary and should not consider this document an ultimate or exhaustive guide.

that you do enough research before using this document as an ULTIMATE GUIDE.  

 

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Australia and Australians: 

​

We acknowledge the Kaurna people as the Traditional Owners and Custodians of the land on which we live and work.

We pay respect to their Elders, past and present. Always was, always will be.

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As per the DIT website: The Department of Infrastructure and Transport (DIT) is committed to building the capability, confidence and resilience of Aboriginal and Torres Strait Islander people and will provide opportunities to enable young men and women to achieve their educational and employment goals.

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© 2022 Adelaide School of Driving. Proudly created by Agile Communication Services

| info@adelaideschoolofdriving.com.au | 0430 174 141 | 08 73244992 | Adelaide SA - 5000 |

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